Welcome to the Residents page of Citizen House Decker — your hub for information, tools, and resources to support daily life in our community.
Resident Portal Access
Your Resident Portal is available here to make your living experience easier and more convenient. Through the portal, you can:
- Submit maintenance requests and track their progress
- View and pay rent or other charges securely online
- Access lease documents, community policies, and move-in/move-out checklists
- Communicate with management or leasing staff
- Request renewals, transfers, or other support
If you have not yet registered your account or need help logging in, our leasing office is happy to assist you.
Community Updates & Announcements
We regularly share community news, event calendars, policy updates, and safety reminders through notices and digital bulletin posts. Residents often find important updates in the portal's announcements section. Be sure to check frequently so you stay informed of upcoming maintenance, amenity closures, or seasonal programs.
Maintenance Support & Emergency Services
For non-urgent requests, use the portal's maintenance request tool to submit detailed descriptions, photos, and preferred access times. For after-hours emergencies (e.g., water leaks, electrical hazards, structural damage), contact our emergency number immediately. Use the portal afterward to document and track remediation.
Move-In, Move-Out & Transfers
If you’re planning to relocate within the community or preparing to move out, find all forms, checklists, and guidelines in the portal. You’ll see instructions on key returns, inspections, deposit accounting, and timelines. If you wish to transfer to another unit, submit your request through the portal, and we will follow up with options.
Community Policies & Resources
You can review the community handbook, pet guidelines, parking rules, and amenity usage policies via the portal. It’s helpful to revisit these from time to time to ensure you’re in compliance as community conditions change (e.g., seasonal closing hours, guest policies).
Resident Services & Support
Need assistance with a special request or have questions not covered in the portal? Reach out to our on-site team. We’re here to help with package delivery logistics, move facilitation, utility coordination, or accommodating special needs. Use the portal to open a support ticket or schedule in-person meetings.
Why Use the Portal?
Using the Resident Portal helps ensure quicker response times, clearer communication, and accurate record keeping. Rather than relying on phone calls or walk-ins, your requests and messages are centralized and monitored. This helps us deliver better service to every resident.
Tips for Making the Most of It
- Keep your contact and emergency information current
- Use descriptive text and photos when submitting maintenance issues
- Check the announcements section regularly
- Secure your account with a strong password
- Review and download your lease and community documents for your records
We appreciate your commitment to making Citizen House Decker a well-maintained, cooperative community. Our team is dedicated to supporting you, and the Resident Portal is a key tool in that effort. If you have feedback on improving the portal or suggestions for community features, we welcome your input.
